Refund policy

Last updated on 27/07/2026

We want you to be satisfied with your purchase. Please review the conditions below carefully before requesting a return or exchange.

1. Return Window

Returns and exchanges are accepted within 14 days of receipt of your order. 

All returned items must reach us within 10 days after the return is approved.

2. Eligibility & Condition Requirements

To qualify for a return or exchange, all of the following conditions must be met:

  • The item must be unworn, unwashed, unaltered and in the condition in which it was received
  • All original tags must still be attached
  • The item must be returned in its original packaging, undamaged

Merchandise returned without its original packaging will not be refunded.

3. How to Request a Return

Log in to your account → Orders → Request Return and follow the instructions provided.

If you have any concern, please contact  us.

During regular business hours, email requests are processed immediately. If for any reason you do not receive a timely response, please give us a call.

Once you have received your RA number, please confirm whether you would like an exchange or a refund, then pack the items securely and send them using an insured carrier to:

Celia Moda Fashion [Full street address] Dubai, UAE

Items returned COD (cash on delivery) will not be accepted.

4. Return Shipping Charges

Customers are responsible for return shipping charges. Refunds are issued for the value of the merchandise only, and any shipping fees paid on the original order are non-refundable.

Free return shipping is provided for items that are damaged, defective or incorrectly shipped.

5. Inspection & Approval Process

All returned items undergo a quality inspection upon receipt. A return will be approved only if:

  • The item is clean, unworn and unwashed, with all tags attached
  • The item has not been altered or damaged
  • The original packaging is complete and undamaged

If the returned item does not meet these requirements, the return will be rejected and sent back to the customer at their expense.

6. Refund Method & Processing Time

Once the return is approved after inspection:

•        A digital gift card will be issued to the customer's registered email address

•        Gift cards may be used for future purchases on the MOOEI online store

•        The gift card value will be calculated as:

•        Item price – applicable return shipping fee (AED 50 / AED 120)

Please allow 7–14 business days for processing after approval.

Gift cards do not expire unless otherwise stated.

7. Damaged or Defective Merchandise

If your merchandise arrives damaged, defective or incorrect, a replacement will be sent promptly at no cost to you, and return shipping is free of charge. Please contact us within 24 hours of delivery with your order number and photographs of the item.

8. Non-Returnable Items

The following items are not eligible for return, exchange or refund:

  • Items discounted by 50% or more (final sale)
  • Customised or personalised items
  • Items that are worn, washed, altered, damaged or mishandled
  • Items returned without original packaging or with tags removed
  • Items received by us more than 10 days after the RA number was issued

Need Assistance?

If you have any questions about returns or refunds, feel free to contact us:

Email: info@celiamoda.ae Phone: +971 56 247 4245