Shipping policy

Last updated on 27/07/2026

At Celia Moda, we prioritise efficient shipping to ensure your order reaches you promptly. Please review the following guidelines for our shipping and delivery process:

1. Processing Time

All orders are processed within [1–2] business days (excluding weekends and public holidays) after receiving full payment.

You will receive a confirmation email once your order has been processed.

Please note that during peak periods (sales, holiday seasons and promotions) there may be a slight delay in processing orders. Please allow up to 7 working days for your order to reach you during these periods.

2. Shipping Coverage

Celia Moda currently ships within the United Arab Emirates only. We are not accepting international orders at this time.

3. Shipping Methods & Rates

Standard delivery is free of charge on all UAE orders. You will see your total shipping cost at checkout before confirming your order.

Note: Delivery timeframes are estimates and start from the date of dispatch. In some areas of the UAE there is a limited range of delivery services available, and we cannot be held responsible for delays caused by remote delivery locations, courier delays or adverse weather conditions.

4. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email from info@celiamoda.ae.

This email will include a tracking number and a link to monitor your shipment status.

Note: Tracking information may take some time to update after shipping.

5. Delivery & Signature

Customers are expected to sign for goods, but our delivery partners can also accommodate contactless delivery if preferred.

Please be aware that our service is not a named delivery service, anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for at the delivery address (for example, at an office reception).

If no one is available to sign, the driver will make three delivery attempts on three consecutive business days. If the package still cannot be delivered and we receive no communication within five days, it will be returned to our warehouse.

6. Address Accuracy

Please double-check your shipping address before placing an order. Celia Moda is not responsible for undeliverable orders due to incorrect address details provided by the customer.

7. Packaging

Items are wrapped in tissue paper and delivered in a 100% recyclable, discreet brown box with no indication of its contents. Eco packaging may be used during sale periods.

Please note that we do not provide or sell gift packaging.

8. Shipping Restrictions

Certain products may have shipping restrictions based on your location. Please refer to the product page and checkout for any limitations.

Need Assistance?

If you have any questions about shipping and delivery, feel free to contact us:

Email: info@celiamoda.ae Phone: +971 56 247 4245

Thank you for choosing Celia Moda!